Changes at Viable Design!

29 Nov 2018

Benefit From These New Services

Over the next few months, we are introducing the following services:

  • Geographical phone numbers
    Chose from a range of local area codes and have the calls routed directly to your mobile.

  • Keyword SMS
    Enable your new and existing customers to contact you via SMS by simply sending a unique keyword and their message to our routing number.

  • CRM's
    Following the launch of the new CRM for our client, Yorkshire in Business, we are now making CRM's available to all our clients!
    Here's what Jenn Crowther, CEO of Yorkshire in Business, had to say:

    "Excellent service, very professional and Will understands our business to ensure his service fully meets our standards and expectations"

  • SMS Marketing
    Send bulk SMS messages to your subscribers, whether they're customers or just wanting to stay up to date.

  • Promotional Video Production
    Broadcast your message by video with our new video service. Popular videos include Logo Introductions, Video Business Cards, Celebrations and Product Descriptions.

Changes to our Service Agreement

We're rolling out a new Service Agreement - yours should arrive in your inbox by the end of November, sent by Adobe Sign. Key changes include:

  • Hourly Rate
    Our hourly rate is increasing from £35/hr to £40/hr (Section 3.4). This is charged in 15-minute intervals so the minimum you would be charged for labour is £10.00 (Previously £8.75).

  • Fixed Rates For 12-Months
    Our new Service Agreement secures your rates for 12-months. After the 12-months, it protects you from rate increases of more than 10% by offering you a 7-day escape window should we have to increase them (Section 3.3). Increases of up to and including 10% after the 12-months are included under the normal notice period (Section 3.2)

New members to the Viable Design team

We'd like to introduce you to the newest member of our team, Craig Curtis. He will be based in our office here in Scarborough and will be responsible for graphic design and promotional video production.

Will Barraclough
Managing Director, Website & Graphic Designer
Stephen Collins
Website Developer
Craig Curtis
Graphic Designer & Video Producer

If you have any queries, please either reply to this email or call us on 01723 373 325.